Wine Plus+ Front-Line Training

Training Your Staff for the Front-Line
Front-line staff in the wine industry are faced with a difficult job. Customers are increasingly knowledgeable about wine and many come to the winery, wine shop or restaurant with an international perspective. In spite of internal training efforts, staff often feel ill-prepared and do not know how to handle specific situations or answer specific questions. Worst of all, staff feel over confident and make incorrect assumptions, making your business seem unprofessional. It is essential that your staff project the correct image for your business.

The Wine Plus+ Front-Line Training Program
To fulfill the needs of BC wineries, restaurants and wine shops, Wine Plus+ has developed a unique course to help staff provide the highest level of customer service. Designed around the commonly encountered questions and situations dealt with by front-line staff, Front-Line Training will give your staff the confidence to do their job effectively.

Front-Line Training is not just a typical wine course offering textbook basics on winemaking, grape growing and tasting, but a program designed specifically around the situation faced on the job. The focus is on the frequently asked questions that come directly from customers mouths, the specific awkward and difficult situations faced on the job and the techniques to project the desired image whilst maintaining a sales focus.
Duration: 1/2 day Cost: $99